I'm still "learning" my new SYNC 3 set-up, but definitely do not regret upgrading. The installation went perfectly and the shop that did the work, was very impressed with the new system. I was informed that it was a top-notch package. What they estimated was going to be a 2 hour job, was done in 40 minutes, basically plug and play installation. My only issue (which really isn't an "issue"!) is that my Android Auto app only works when connected by USB. I realize the reason for that small glitch is a result of the age of my vehicle ( 2013 Ford Fusion Titanium) and therefore it is not set-up for that wireless technology. Overall, I am very happy with my new system. I appreciate the swift arrival of my upgrade and would recommend this vendor. I cannot speak to customer service because it wasn't necessary to reach out for assistance. The price point beat out others I researched by almost one half! Thank you for your fine service and excellent product.